hybaji is committed to providing a safe, fair, and enjoyable gaming environment for every player in Bangladesh. We believe gambling should always remain a form of entertainment — never a source of financial stress or personal harm. This page explains the tools, resources, and support we offer to help you stay in control at all times.
At hybaji, responsible gaming is not simply a policy obligation — it is a core part of how we operate every single day. We believe that every player deserves access to tools that keep gambling fun, transparent, and within their personal control. Whether you play slots, bet on cricket, enjoy live casino tables, or try your luck at fishing games, hybaji puts your wellbeing first.
Our responsible gaming framework is built around four pillars: prevention, through age verification and player education; protection, through deposit limits and spending controls; intervention, through account monitoring and proactive outreach; and support, through a dedicated team available around the clock in Bangladesh Standard Time (BST, UTC+6).
We strongly encourage all players — particularly those new to online gaming — to read this page carefully, set personal limits before they start playing, and treat any amount wagered as the cost of entertainment, not as an investment. If you ever feel that gambling is affecting your finances, relationships, or mental health, hybaji's support team is ready to help you take action immediately.
We verify the age of every player before allowing real-money play. No exceptions.
We provide free, instant, and permanent self-exclusion to any player who requests it.
We allow players to set daily, weekly, and monthly deposit limits at any time — limits take effect immediately.
We send session time reminders to help players track how long they have been active on the platform.
We never market to players who have voluntarily self-excluded or who have set a marketing opt-out on their account.
We train our support team to identify and assist players who show signs of problem gambling behaviour.
We display clear 18+ warnings and responsible gaming notices across the hybaji platform at all times.
hybaji provides a full suite of player protection tools — free, instant, and always available from your account settings.
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your chosen limit is reached, no further deposits will be accepted until the period resets. Lowering your limit takes effect immediately; increasing your limit requires a 24-hour cooling-off period to protect against impulsive decisions.
If you feel you need a break from gambling, you can self-exclude your hybaji account for a period of 1 month, 3 months, 6 months, 1 year, or permanently. During self-exclusion, your account is locked and you will not be able to deposit, play, or receive marketing communications. Contact [email protected] to activate immediately.
hybaji sends automatic in-platform reminders after 30, 60, or 90 minutes of continuous play — whichever interval you choose. These notifications help you stay aware of how long you have been playing and encourage healthy breaks to maintain perspective on your gaming activity.
Take a short break without going through a full self-exclusion process. The Time-Out feature lets you pause your account for 24 hours, 48 hours, 7 days, or 30 days. Your account resumes automatically at the end of the chosen period. This option is ideal when you feel you simply need a temporary pause rather than a longer break.
In addition to deposit limits, hybaji allows you to set a maximum net loss threshold for a given day, week, or month. Once your net loss reaches the amount you have specified, your account is automatically paused for the remainder of the period. This tool provides an extra safety net beyond controlling how much you deposit.
Reality Check pop-ups appear at regular intervals during your session to display your current session duration, total bets placed, and net win or loss for the session. These transparent summaries are designed to keep you grounded in the reality of your gaming activity and make it easier to decide when to stop playing.
Setting up responsible gaming controls on your hybaji account is straightforward and takes less than two minutes. All tools are accessible directly from your account settings panel — no need to contact support unless you want to activate self-exclusion immediately.
For self-exclusion requests, we recommend contacting our support team directly at [email protected] so that a team member can confirm the exclusion is active and ensure no further deposits are processed on your account. Self-exclusion requests are actioned within 24 hours and are not reversible during the chosen exclusion period.
Visit hybaji.club and log in using your registered username and password. If you have two-factor authentication enabled, complete the OTP verification sent to your registered mobile number.
Click on your profile icon in the top-right corner of the dashboard and select "Account Settings" from the dropdown menu. This takes you to your personal account management panel.
Within Account Settings, locate the "Responsible Gaming" tab. This section contains all available player protection tools including deposit limits, loss limits, time-out, reality check settings, and self-exclusion.
Select the tool you wish to activate, enter the values or time periods that apply to you, and confirm your choice. You will receive a confirmation notification via email and SMS to your registered contact details.
If you need to self-exclude urgently or are experiencing difficulties, email [email protected] immediately. Our team is available 24 hours a day, 7 days a week, and will prioritise your request as a welfare matter.
Problem gambling can develop gradually. Being aware of the early warning signs helps you take action before gambling causes serious harm.
Placing larger or more frequent bets in an attempt to recover money you have already lost is one of the most common early indicators of problem gambling. Losses should be accepted as the normal cost of entertainment, not something to be recovered through further play.
Using money set aside for essential expenses — such as rent, food, household bills, or school fees — to fund gambling activity is a serious warning sign. Gambling should only ever be funded from genuinely disposable income.
Regularly playing for longer than you intended, finding it difficult to stop when you planned to, or feeling anxious or irritable when not gambling are signs that your relationship with gaming may need attention.
Prioritising gambling over time with family, friends, or colleagues in Dhaka, Chittagong, Sylhet, or elsewhere — or hiding the extent of your gambling activity from people close to you — suggests that gaming has become disproportionately significant in your life.
Using gambling as a primary way to cope with stress, boredom, anxiety, loneliness, or depression — particularly after difficult personal or financial situations — indicates that gambling is fulfilling an emotional role it was never designed for.
Taking loans, borrowing money from friends or relatives, or selling personal possessions to fund continued gambling activity is a clear indicator of a gambling problem that requires immediate professional support and account intervention.
If you answer "yes" to two or more of the questions below, hybaji strongly encourages you to use one of our responsible gaming tools or contact our support team for a confidential conversation about your options.
Have you ever spent more money gambling than you originally intended to in a single session?
Have you ever felt the need to increase the size of your bets to get the same level of excitement from gambling?
Have you ever tried to cut back or stop gambling and found it difficult or impossible to do so?
Has gambling ever caused you to neglect work, study, family responsibilities, or important personal commitments?
Have you ever lied to family members, friends, or your employer about the amount of time or money you spend gambling?
Have you ever gambled to escape personal problems, relieve feelings of anxiety, or improve your mood when feeling low?
Have you ever borrowed money or sold possessions to obtain funds for gambling?
hybaji enforces a strict minimum age of 18 years for all real-money gaming activity on the platform. This requirement applies to all players across Bangladesh, regardless of city or region. Age verification is mandatory during the account registration process and is also conducted at the point of first withdrawal as part of our KYC (Know Your Customer) procedures.
If hybaji's compliance systems identify an account that may belong to a person under the age of 18, that account is immediately suspended pending verification. Any funds deposited by an underage user will be returned to the originating payment method (bKash, Nagad, Rocket, Upay, or bank account) and the account permanently closed.
We strongly encourage parents and guardians to use parental control software to prevent minors from accessing online gambling platforms. If you believe a person under 18 has registered on hybaji using falsified details, contact us immediately at [email protected] and we will investigate as a priority matter.
If gambling is affecting your life or the life of someone you know, reach out to hybaji's support team. All enquiries are handled with complete confidentiality and without judgement.
Our customer support and player welfare team is available 24 hours a day, 7 days a week, operating in Bangladesh Standard Time (BST, UTC+6). Whether you want to set a deposit limit, activate a time-out, request self-exclusion, or simply talk through your concerns, our team will respond promptly and treat your enquiry with full confidentiality.
Gambling is entertainment. It should be fun, affordable, and something you choose freely — not something that feels compulsive or causes distress. hybaji is on your side. Asking for help is a sign of strength, not weakness.
Explore hybaji's full range of games responsibly — or visit our FAQ and Terms pages to learn more about how we keep your experience safe.